Cost of Living

The cost-of-living crisis is affecting all of us in some way. After speaking to some of our customers about their experiences and concerns, we’ve summarised how we can help as the situation evolves and how you can make the most from your products.

We have people behind the scenes continuously working on how we respond to the ongoing cost-of-living crisis and the challenges our customers could face, so that we can adapt and keep supporting you.

We have multi-award-winning products, a dedicated claims team who manage them and who work to help people in vulnerable circumstances of any kind, including financial difficulties, helping you prepare for the unexpected with regards to your vehicle.

 

GAP

If you have one of our GAP policies, to get the most from your product:

  • Ensure you inform us as soon as your insurer confirms the vehicle is a total loss
  • Do not accept the insurers offer without first consulting us
  • Keep all your paperwork together in a secure place should you be asked to provide it
  • Make a note of the claims team number: 03432 271 499

For example, you may be asked to supply your:

  • Insurance details and/or certificate
  • Finance details (if applicable)
  • Point of sale invoice for the vehicle

 

Maintenance Contract

If you have one of our maintenance contracts, to get the most from your product:

  • Re-familiarise yourself with the terms and conditions. These can be found on our app or website*
  • Keep up to date with your servicing by following the car manufacturers recommended service schedule – can usually be found in the car owner’s manual
  • Call us as soon as a fault appears on your vehicle so we may assist with the best course of action in line with your guarantee
  • Make a note of the claims team number: 03432 271 499
  • Call us before you instruct any repairs
  • Be aware of your repair limit and the labour rate cap on your guarantee
  • Any garage you instruct to take on the repair of your vehicle must be VAT registered

*Should you require a copy of your document please send us an email on admin@autoguardwarranties.com

 

FAQs

Products

Here at Autoguard Warranties our goal is to ensure you make the most of your products and have peace of mind. So, whether you're a novice or an expert in motoring, we've put together all the information about our products in one place, making it easier and so you always know what to expect.

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Finance

When purchasing an Autoguard Warranties maintenance contract or policy, you have the option to use our partner Bumper to pay via monthly instalments. Spread your costs interest free for an affordable 4, 6, or 10 monthly payments.

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Jargon Buster

Not quite sure what we mean?

We understand that not everyone who owns a vehicle is not a fully trained mechanic. In order to make things a little clearer we have made a jargon buster just for you!

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Make a Claim

In the unfortunate case of you needing to make a claim, then please contact our claims department on the number below prior to any work going ahead in order for you to obtain an authority number. In the event that a problem occurs over a weekend or a bank holiday please fill out a claim form. Alternatively you can log the details of the claim on our out of hours messaging service.

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Get a new quote

If your cover is scheduled to end in less than 30 days from today and you want to get a new warranty or GAP insurance quote from us then please select the link below.

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Do you have a question?

We have compiled some of the most frequently asked questions we receive, or that we are asked when we are out and about in our FAQs section. If you have a specific query please do not hesitate to give us a call or send us an email.

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How do I keep my contract valid?

Here at Autoguard Warranties our goal is to ensure you make the most of your products and have peace of mind. So, whether you're a novice or an expert in motoring, we've put together the following key points so you always know what to expect.

The vehicle must have a valid MOT, tax and insurance at all times for the duration of the contract, failure to do so may lead to an unsuccessful repair request

SERVICE HISTORY

One of the main reasons for a rejected repair request is lack of or gaps in service history. We cannot stress enough the importance of following the service requirements of your vehicle. All servicing must be carried out at a VAT registered garage.

WEAR & TEAR

Vehicle wear and tear is something that is simply unavoidable. Many moving parts and factors such as age and mileage mean naturally things start to degrade over ti me. However, we cannot and do not cover it all.

COSTS

It is a requirement of the to get authorisation from us first before getting the vehicle repaired. Ensure you also check your agreed labour rate as going above this means you will foot the bill for the difference!

VAT REGISTERED REPAIRERS

It is required that you always use a VAT registered garage or repairer so that there is clear audit trail. This not only safeguards you as our valued customer, but us too as a business that prides itself on integrity and transparancy. Not using a VAT registered garage or repairer makes it much harder for us to establish that the correct work has been done to your vehicle, with the correct parts and genuine hours of labour.



Please take time to read through your documents in full. You shall need to contact us straight away if any of your personal details are incorrect.



What's covered?

Click to expand policy comparison tables.

Car and Van - Click to expand comparison table

Items

Platinum

Premium with Roadside Assistance

Premium

Select
European recovery (Including Homestart)
N/A N/A N/A
UK Recovery (Including Homestart)
N/A N/A
Replacement vehicle hire
Lost keys only N/A N/A
Battery
N/A N/A N/A
EGR Valves
N/A N/A
DPF
N/A N/A
Catalytic converter
N/A N/A
Key cover
N/A N/A
Misfuelling
N/A N/A
All Mechanical & Electrical Component breakdown
Air conditioning, climate control and driver interface systems
50%
50%		 N/A
Satellite Navigation Systems
50%
50%		 N/A
In car entertainment
50%
50%		 N/A
Listed component cover N/A N/A N/A
Claim/Repair payments by BACS
Diagnostics

Up to £150

Up to £100

Up to £65

Transferable to new private vehicle owner
Continental Use

Motorcycle - Click to expand comparison table

Items

Motorcycle Premium With Roadside Assistance

Motorcycle Select With Roadside Assistance
UK Recovery (Including Homestart)
Replacement vehicle hire
All Mechanical & Electrical Component breakdown
N/A
Listed component cover N/A
Claim/Repair payments by BACS
Diagnostics
Transferable to new private vehicle owner
Continental Use
Suspension
N/A
Engine
Gearbox

 

Caravan & Motorhome - Click to expand comparison table

Items

Motorhome with Roadside Recovery

Motorhome
European recovery
N/A
UK Recovery (Including Homestart)
N/A
Replacement vehicle hire
N/A
Key cover
N/A
Misfuelling
N/A
All Mechanical & Electrical Component breakdown
Cassette toilet
Cooker, fridge & heating system
Habitation
Towing mechanism
Body leaks
Air conditioning, climate control and driver interface systems
Satellite Navigation Systems
In car entertainment
Claim/Repair payments by BACS
Diagnostics
Transferable to new private vehicle owner
Continental Use
Items Caravan with Recovery Caravan
European recovery
N/A
UK Recovery
N/A
Replacement vehicle hire
N/A
Habitation
Towing mechanism
Cassette toilet
Cooker, fridge & heating system
Body leaks
Repair Request Payment by BACS
Diagnostics
Transferable to new private vehicle owner
Continental Use

Truck and Van > 3.5T - Click to expand comparison table

Items

Premier

Supreme

Driveline
Replacement vehicle hire
Claim/Repair payments by BACS
Diagnostics
All Mechanical & Electrical Component breakdown
N/A N/A
Listed component cover N/A
Continental Use
Manual or Automatic gearbox
Differential and driveline
Cooling System
Fuel System
N/A
Braking System
N/A
Propshafts
N/A
Electrics
N/A
Steering
N/A