Claims

To discuss a repair or submit a warranty claim, please call us on 03432 271499 or send us an email us on claims@autoguardwarranties.com.

IMPORTANT

Ensure your check your cover level in the first instance and refresh yourself with your:

  • Claim or repair request Limit
  • Labour Rate (per hour)
  • Diagnostic cost coverage*
  • Exclusions of your cover including wear and tear (if applicable)

 

If the repair is not covered under the terms of the contract, you will be responsible for any diagnostic costs incurred. If the repair is covered under the terms of the contract, we may be able to assist towards the diagnostic costs as per the terms of the contract.

 

If you have your own garage you would prefer to use (must be VAT registered) please call the claims and repair request team in the first instance for further information regarding this option to ensure you don’t go ahead with any repairs without authority or risk not being covered.

 

Please note once the repairing garage has completed the diagnosis, they will need to contact the claims and repair request department on 03432 271 499 for the claim or repair request to be assessed, they must do this before carrying out any repairs.

 

Nationwide Repairer Network

We have a nationwide network of preferred repairers in the event of a failure occurring on your vehicle, such as All Star Business Solutions (1Link)* and habitation repair specialist Approved Workshop Scheme (AWS)**. 

You are not required to use them as part of the contract, we will work with any VAT registered repairer.

*Suitable for general repairs for cars & light commercial vehicles. (UK Mainland Only)         

**Habitation repair specialists for Motorhomes & Caravans

 

Contact Our Expert Claims & Repairs Team:

Monday - Friday: 9am – 5pm

Saturday: 9am – 12pm

Sunday: Closed

 

If you have a fault on your vehicle outside of our normal office hours, please complete the online form below, and we will contact you when the office re-opens. Submission of this online form does not constitute a claim or repair request authorisation.

Alternatively, please call 03432 271499 and leave a voicemail to log the claim or repair request on the out of hours messaging service.

Claims Form